At Ria Essentials, we aim to provide a seamless and reliable shipping experience for our
customers. This Shipping Policy outlines the terms and conditions for shipping products
purchased from our Shopify store at www.riaessentials.com. This policy applies to
all orders placed with Ria Essentials, based in Pakistan, and covers both domestic and
international shipping.
1 Shipping Destinations
We offer shipping to:
• Domestic: All regions within Pakistan.
• International: Select countries worldwide, subject to availability and compliance
with international shipping regulations. Available destinations are listed at checkout.
Please note that some areas may be subject to shipping restrictions due to customs
regulations or logistical limitations. If we are unable to ship to your location, you will be
notified during the checkout process.
2 Shipping Methods and Delivery Times
We partner with trusted courier services to deliver your orders. Shipping methods and
estimated delivery times are as follows:
• Domestic (Pakistan):
4-7 days
• International:
– Standard International Shipping: 100 business days, depending on the destination.
Delivery times are estimates and may vary due to factors such as customs clearance,
public holidays, or unforeseen delays. Ria Essentials is not responsible for delays caused
by third-party couriers or customs authorities.
• The destination address.
We offer free standard shipping on domestic orders above PKR 5,000 (or equivalent
in other currencies for international orders, where applicable). Promotions for free or
discounted shipping will be clearly stated on our website.
4 Order Processing
Orders are processed within 4-7 business days after payment confirmation. Orders placed
on weekends or public holidays will be processed on the next business day. Once your
order is shipped, you will receive a confirmation email with tracking information (if
available).
5 Tracking Your Order
For most orders, a tracking number will be provided via email once your order has shipped.
You can track your orders status through the couriers website. Please note that tracking
may not be available for certain international destinations or shipping methods.
6 Customs, Duties, and Taxes
For international orders, customers are responsible for any customs duties, taxes, or
fees imposed by the destination country. These charges are not included in the product
price or shipping cost and must be paid by the recipient upon delivery. We recommend
contacting your local customs office for details on potential charges.
7 Lost or Damaged Shipments
• Lost Shipments: If your order does not arrive within the estimated delivery time,
please contact us at info@riaessentials.com within 07 days of shipment. We will
investigate with the courier and provide a resolution, which may include a refund
or replacement.
• Damaged Shipments: If your order arrives damaged, please notify us within 4
days of delivery with photos of the damaged items and packaging. We will arrange
a replacement or refund, subject to verification.
8 Shipping Address Accuracy
Please ensure that the shipping address provided at checkout is accurate and complete.
Ria Essentials is not responsible for delays or non-delivery due to incorrect or incomplete
addresses. If an order is returned due to an incorrect address, the customer will be
responsible for additional shipping costs to resend the order.
9 Changes to This Shipping Policy
We may update this Shipping Policy to reflect changes in our practices or courier partnerships. The updated policy will be posted on our website with a revised effective date.
We encourage you to review this policy periodically.
10 Contact Us
If you have questions or concerns about this Shipping Policy, please contact us at:
• Email: info@riaessentials.com